VOICE + WHATSAPP AI FOR HOSPITALS

Keep every patient in your care, in their own language.

Asha, our voice and WhatsApp AI agent, owns every touchpoint between booking and recovery — booking, reminders, follow-ups, discharge check-ins and insurance claims.

Live in 7 days from just a patient list. ROI in 30.

Book a Demo Hear Asha on a Real Call
English Hindi Kannada Telugu Tamil Malayalam 10 Indian languages, code-mixed included
📞 Patient engagement — voice + WhatsApp across the journey 📋 Insurance claims help desk — recover every eligible rupee

THE GAP

Patients leak out between booking and recovery.

~30%

of OPD appointments are no-shows — most simply forgotten.

~40%

miss their follow-up after the visit.

Front desks run on manual tele-callers. Nobody owns the touchpoints after booking — so patients drift and revenue leaks.

100 Appointments booked
Jan 1
→ No reminder sent
30% no-show
70 Show up for their visit
Jan 8
→ No follow-up
40% never return
42 Still in your care
Feb 7

Out of 100 booked patients, only 42 stay in the loop — 58 leaked out silently, with no one noticing until the beds and revenue were already gone.

Source: ConvoCare field estimates from Bengaluru hospitals.

THE SECOND LEAK

Eligible insurance money goes unclaimed after discharge.

₹6–7K

typical pre-hospitalisation spend a patient can claim back.

₹3–4K

typical post-hospitalisation spend, plus OPD bills.

?

Confusing

Patients don't know what they are entitled to.

📋

Tedious

Documents, timelines and insurer rules overwhelm them.

👁

Invisible

Hospitals lose sight of the patient at discharge.

Figures are founder estimates per admission.

Meet the Voice AI agent Asha

Real patient calls in Malayalam, English and Kannada. Asha speaks 10 Indian languages, including the code-mixed speech patients actually use.

CC
Convo Care · Voice AI On call · 01:49
PatientMr. Ilayaraja · 28
Use caseAppointment booking
LanguageMalayalam
CC
Convo Care · Voice AI On call · 01:21
PatientMr. Ilayaraja · 28
Use caseAppointment rescheduling
LanguageEnglish
CC
Convo Care · Voice AI On call · 01:43
PatientMr. Rishab · 32
Use caseAppointment booking
LanguageKannada

END TO END

One agent, the whole patient journey.

Before the Visit

  • 24/7 booking
  • One-tap reminders
  • Same-day no-show recovery
  • Reschedules refill slots

The agent books appointments on voice and WhatsApp, 24/7 — handling inbound requests and reaching out for due follow-ups, no front desk required.

VOICE
You've reached Convo Specialty. I can book you with Dr. Reddy. Which day works?
This Friday morning if possible.
Done — Fri 28 Mar, 11:00. Confirmation and directions are on their way.
Booked · Synced to OPD calendar · reminder scheduled
90%booking requests handled autonomously
30%booked outside clinic hours
<2 minto confirm a slot

WhatsApp + voice reminders the day before, with one-tap confirm. The patient never just forgets.

WHATSAPP
Reminder: Dr. Reddy tomorrow, 11:00. Reply 1 to confirm, 2 to reschedule.
1 — confirmed
Confirmed · no-show prevented
30% → 16%no-show rate with reminders

When a patient misses, the agent calls the same day to find out why and rebook them on the spot.

VOICE
We noticed you missed your appointment today. Everything okay? I can rebook you this week.
Sorry, got busy. Can I come Thursday?
Thursday 10 AM is open. Booked!
Recovered · rebooked same week
23%of no-shows recovered in pilot

Patients reschedule or cancel in chat; freed slots are offered to the waitlist automatically.

WHATSAPP
Need to reschedule your appointment? Reply with your preferred day.
Move to next Monday please.
Done — Mon 31 Mar, 11:00. Previous slot offered to waitlist.
Rescheduled · freed slot backfilled
40%cancelled slots refilled

After OPD

  • Care-plan & test follow-through
  • Pre-op checklists
  • Cost & insurance answers

After the consult, the agent confirms the patient understood and acted on the plan — prescription filled, tests booked, dosage clear.

VOICE
Following up on today's visit with Dr. Reddy. Were you able to collect your Metformin and book the HbA1c test?
Got the medicine. Not sure how to book the test.
No problem — I've booked your HbA1c for Thu 9:30am. Fasting required; details sent on WhatsApp.
Care plan on track · Test booked · gap closed
90%confirm they're following the care plan
3×earlier detection of issues
+27%diagnostic tests completed

Pre-op checklists, fasting instructions and medication guidance delivered automatically before the procedure.

WHATSAPP
Your surgery is in 3 days. Quick checklist: no food after 10pm the night before, take only prescribed meds.
Got it, thank you.
Pre-op compliance confirmed

When a procedure is recommended, the agent answers cost, insurance and recovery questions — converting the decision into a scheduled admission.

VOICE
Dr. Reddy has recommended a knee replacement. I can help with timing, cost and insurance. Shall I walk you through it?
I'm worried about the cost, and how long recovery takes.
With your insurance the estimate is ₹1.2L, recovery ~6 weeks with physio support. I can hold an admission slot for Tue 1 Apr — shall I?
Yes, please book it.
Admission scheduled · Pre-op checklist & counselling sent
+35%surgery recommendations reach admission
−40%drop-off after procedure advised

After Discharge

  • Day 1, 3 & 7 check-ins
  • Medication reminders
  • Feedback & Google reviews

Check-in calls on Day 1, 3 & 7 confirm recovery and medication — and escalate any distress signal to your team automatically.

VOICE
Hello Mrs. Iyer, how are you feeling after yesterday's discharge? Were you able to take your Metformin this morning?
Yes, I took it. But I felt dizzy when I stood up.
Thank you for telling me. I'm flagging this to Dr. Reddy's team now — someone will call you within 2 hours.
Distress flagged · Routed to clinical team · callback in 2h
85%patients reached on first attempt
35%more likely to recommend
3×earlier at-risk detection

Timely medication reminders via WhatsApp with confirmation tracking to ensure adherence.

WHATSAPP
Time for your evening Metformin (500mg). Confirm once taken.
Done, taken with dinner.
Adherence confirmed · logged to patient timeline

After a positive check-in, the agent asks for feedback — routing unhappy patients privately to your team, and inviting happy ones to leave a public Google review.

WHATSAPP
How was your experience at Convo Specialty? Please rate us 1–5
5 — the staff were very caring
Wonderful to hear! Would you share that on Google? It really helps other patients.
Done — left 5 stars
1–3 stars routed privately to your team — never to Google
4.8avg rating from prompted reviews
6×more reviews than organic
+30%local search visibility lift

Insurance Claims

  • Document collection & checks
  • Guided claim submission
  • Live WhatsApp status updates

After discharge, the agent tells patients what they can claim back and collects every bill, report and form on WhatsApp — checked against the insurer's rules before submission.

WHATSAPP
Your policy covers pre- and post-hospitalisation bills. Please share your pharmacy bills and the discharge summary here.
Sent 4 photos.
Thank you! 3 of 4 look good. The lab bill is cut off — could you resend it?
Documents verified · claim file complete

Step-by-step guidance through the insurer's reimbursement process. The patient remains the legal claimant — we just make it easy.

VOICE
Your claim form is ready. I'll walk you through the two signatures it needs — it takes about five minutes.
Okay, let's do it now.
Claim submitted · tracked on hospital dashboard

Patients get live WhatsApp updates until the claim settles. Your team sees every claim on a recovery dashboard.

WHATSAPP
Good news: your claim of ₹6,400 has been approved. Payment should reach your account within 7 days.
Thank you so much!
Claim settled · amount recovered logged
✦
Emergency escalation to staff Zero missed calls · 24/7 360° timeline for every patient

MEET THE VOICE AI AGENT

One agent, every conversation.

VOICE Appointment booking
"Shall I book your review with Dr. Reddy this Friday at 11?"
"Yes, Friday works."
WHATSAPP Visit reminder
"Reminder: Dr. Reddy tomorrow, 11:00. Reply 1 to confirm, 2 to reschedule."
"1 — confirmed"
VOICE Post-discharge check-in
"How are you feeling after your discharge? Any pain or dizziness?"
"Much better today, thank you."
WHATSAPP Review request
"So glad you're recovering well! Would you share a quick Google review?"
"Done — 5 stars"

Voice AI · Live call

An appointment booked over the phone.

Patient: Mr. Rao · 61 Language:
AGENT

ನಮಸ್ಕಾರ ಶ್ರೀ ರಾವ್ ಅವರೇ, ಕಾನ್ವೋ ಸ್ಪೆಷಾಲಿಟಿಯಿಂದ ಕರೆ ಮಾಡುತ್ತಿದ್ದೇನೆ. ಡಾ. ರೆಡ್ಡಿ ಅವರೊಂದಿಗೆ ನಿಮ್ಮ ಡಯಾಬಿಟಿಸ್ ಪರಿಶೀಲನೆಗೆ ಸಮಯವಾಗಿದೆ. ಈ ವಾರ ನಿಮಗೆ ಅಪಾಯಿಂಟ್‌ಮೆಂಟ್ ಕಾಯ್ದಿರಿಸಲೇ?

Hello Mr. Rao, calling from Convo Specialty. It's time for your diabetes review with Dr. Reddy. Shall I book you in this week?

MR. RAO

ಹೌದು, ದಯವಿಟ್ಟು. ಯಾವ ಸಮಯಗಳು ಲಭ್ಯವಿವೆ?

Yes please. What times are open?

AGENT

ನನ್ನ ಬಳಿ ಶುಕ್ರವಾರ 28ರಂದು ಬೆಳಿಗ್ಗೆ 11:00 ಅಥವಾ ಸೋಮವಾರ 31ರಂದು ಸಂಜೆ 4:00 ಲಭ್ಯವಿದೆ. ನಿಮಗೆ ಯಾವುದು ಸೂಕ್ತ?

I have Friday 28th at 11:00 or Monday 31st at 4:00. Which suits you?

MR. RAO

ಶುಕ್ರವಾರ 11 ಗಂಟೆ ಸರಿಯಾಗಿದೆ.

Friday at 11 is good.

Booked · Fri 28 Mar, 11:00 Synced to OPD calendar · WhatsApp confirmation sent

ALWAYS ON · 24/7

Emergency escalation & zero missed calls.

Emergency escalation to staff

A red-flag symptom or urgent request alerts your on-call team instantly — call, WhatsApp and SMS — with the patient's name, ward and context attached.

<60s to staff alert 100% escalations logged

Zero missed calls

When your lines are busy or after hours, the agent picks up every inbound call — books appointments, answers questions, and routes the urgent ones to a human.

0 missed calls 90% resolved by the agent

PER-PATIENT VISIBILITY

A 360° timeline for every patient.

Every appointment, voice call, WhatsApp message, event and note — on one timeline your team can act on.

MI

Mrs. Iyer

58 · Internal Medicine · Stable · Kannada
MRN AP-204815
Next appointment 28 Mar, 11:00
Adherence 92%
Last contact Day 7 · voice
4 Calls 18 Messages 1 Review
Public Google review left · 5 stars Day 8
Reached Voice call · Day 7 check-in completed Day 7
Read WhatsApp · medication reminder Day 5
Escalated Note · Reported dizziness → flagged to Dr. Reddy Day 1
Reached Voice call · Day 1 check-in completed Day 1
Delivered WhatsApp · discharge summary delivered Day 0
Booked Voice call · appointment booked Day −7

Complete overview of patient engagement

1,240patients engaged
88%calls completed
96%messages delivered
34at-risk flagged
612reviews collected
23%no-shows recovered
Contacts reached100%
Reminders confirmed91%
Visits attended83%
Follow-up completed76%
Loop closed · reviewed64%

INSURANCE CLAIMS HELP DESK

From confusion to a completed claim.

We simplify reimbursement claims by collecting documents, guiding patients through every step, and giving your hospital complete visibility until the claim is resolved.

How it works

1
Patient Visits Hospital
→
2
We Collect Documents
→
3
Verification Checklist
→
4
Guided Claim Submission
→
5
Live WhatsApp Updates
→
6
Claim Settled

Why hospitals benefit

Real-time Dashboard Visibility

  • Claims filed
  • Claims pending
  • Ready to submit
  • Rejected claims
  • Amount recovered

Higher Efficiency & Productivity

Less paperwork. Less follow-ups. More time for what matters.

Better Patient Experience

Patients receive continued support even after discharge.

Better Documentation

Patients arrive with complete, verified documents. Fewer incomplete files, faster approvals.

Actionable Insights

  • Filing trends
  • Rejection reasons
  • Recovery rates
  • Bottlenecks

A Strong Differentiator

Offer insurance support beyond admission. Few hospitals provide this.

✅ Built on trust & compliance Patient remains the legal claimant No overlap with your insurance desk No insurer representation

Claims help desk, piloting on-site

We run the desk inside your hospital with no software integration — and shape the next version with you.

  • One table & two chairs
  • A few hours each week
  • No software integration
  • No operational disruption
  • No commercial commitment
  • Co-build the next version

WHERE WE ARE TODAY

Live with hospitals in Bengaluru.

30,000patient calls handled by Asha
15,000patients engaged across journeys
23%of no-shows recovered in pilot
✓ MVP live: voice and WhatsApp agent plus hospital dashboard.
✓ Anchor pilot with Jeevika Hospital, Bengaluru.
✓ Claims help desk piloting on-site, with no software integration.
✓ Live in 7 days from just a patient list.

Built for call-heavy hospitals

Visiting-doctor hospitals seeing 70 to 150 OPD patients a day, where the front desk can't keep up with calls — and larger hospitals with call-volume strain and journeys like maternal health.

PRICING & IMPLEMENTATION

Priced on outcomes hospitals can see.

We handle setup, flows and scripting end to end — recovered revenue shows up inside the first month.

Per patient

No upfront platform fee. Hospitals pay as patients are engaged.

7 days

to go live. We handle setup, flows and scripting end to end.

30 days

for ROI to show up as recovered no-shows and admissions.

✓ Deep HIS and HMIS integration.
✓ Revenue attributed to every recovered patient.
✓ Zero staff burden — just share the patient list.

Book a demo — see ConvoCare live for your hospital.

Pick a 30-minute slot. We'll walk you through the full patient journey and show you the ROI for your setup.

Open booking page →
Or email us → hello@convo.care Call +91 99325 02719